Frequently Asked Questions
Everything you need to know about your flooring journey with UK Flooring Direct.
Can I order samples before making a full purchase?
Yes, we highly recommend ordering our free samples to see how the flooring looks in your home's natural light and to feel the texture before committing to a full order.
How long does delivery typically take?
Most of our in-stock products are available for next-day delivery if ordered before 12pm. Standard delivery usually takes between 2 to 5 working days depending on your location in the UK.
What is your return policy for leftover packs?
We offer a 30-day return policy for any unopened, undamaged packs of flooring. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
Are your wood floors suitable for underfloor heating?
Many of our engineered wood, laminate, and LVT products are compatible with underfloor heating systems. We recommend checking the specific product specifications or consulting our technical team for compatibility details.
Do you provide professional installation services?
While UK Flooring Direct is a supply-only retailer, we provide comprehensive installation guides for DIY enthusiasts and can offer advice on finding a professional FITA-approved installer in your area.
How do I calculate how much flooring I need to order?
You should measure the length and width of your room to get the total square footage, then add a 10% 'wastage' allowance to cover cuts and corners. Our website features a handy calculator on every product page to help you.