Returns & Cancellations
At UK Flooring Direct, we want you to be completely satisfied with your new floor. If you change your mind, you can return your order within 30 days of delivery provided the products are in their original, unopened packaging.
Notify Our Team
Contact our customer service team via email or phone within 14 days of receiving your order to initiate your return request.
Prepare Your Goods
Ensure all packs are unopened, undamaged, and securely stacked on the original pallet if applicable, ready for safe transit.
Arrange Collection
We will schedule a professional courier to collect the items from your property at a time that fits your schedule, or you can arrange your own transport.
Receive Your Refund
Once the goods are inspected at our warehouse and confirmed in resalable condition, we will issue a refund to your original payment method within 14 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing